Every commission has a status that decides whether it gets paid to the partner. You'll find it in Customers › Commissions and on the Commissions tab of each partner's profile.
Statuses
Status | Description |
Pending | Waiting for approval. It isn't paid until it's approved, by you or automatically after the delay set in its flow. |
Approved | Ready to be paid. It goes into the partner's next payout once your payout terms and minimum payout are met. |
Paid | Paid to the partner. The table shows it as Approved with a green dollar icon, and it can no longer be changed. |
Rejected | Won't be paid. It stays in Tolt for your records. |
Refunded | The customer's payment was refunded, so the partner isn't paid for it. |
How a status changes
A new commission starts as Pending or Approved, depending on the approval option in the flow that created it: manual approval, automatic approval right away, or automatic approval after a delay. See Approve commissions automatically or manually.
When a payment is refunded in your payment provider, Tolt marks its commission Refunded.
When a payout that includes the commission is paid, the commission becomes Paid.
Icons next to the status
Icon | Description |
Flow | The flow that created the commission. Hover over it to see the flow's name, then click View flow to open it. |
Dark dollar sign | Not paid out yet. A payout was created for this commission, but it hasn't been paid to the partner. |
Green dollar sign | Paid out. The commission was paid to the partner's payout method. |
Change a commission's status
Go to Customers › Commissions, or open the Commissions tab on a partner's profile.
Click ⋯ next to the commission and choose Change commission status.
Pick Approved, Pending, Refunded or Rejected, then click Save changes.
Note: Paid isn't in the list. Tolt sets it when the payout is paid.